1. The right to withdraw from the purchase and sale contract, the procedure for returning and exchanging goods and refunding money
1.1 Right to withdraw from the purchase and sale agreement
1.1.1 The Buyer has the right to withdraw from the contract of sale of goods within 14 (fourteen) days, stating the reason, by notifying the Seller thereof. The Buyer cannot exercise this right after concluding one of the contracts listed in Article 6.228¹⁰, Part 2 of the Civil Code of the Republic of Lithuania (for example, the consumer's right to withdraw from a distance contract does not apply to the following contracts: contracts for packaged video or audio recordings or packaged software that were unpacked after purchase; contracts for the delivery of newspapers, periodicals or magazines, except for contracts for subscription to these publications;);
1.1.2 The Buyer shall inform the Seller about the withdrawal from the purchase and sale agreement: by filling out a sample request for the return of the goods and submitting a clear statement setting out his decision to withdraw from the agreement. The request for return shall be filled out electronically or in writing and confirmed by the customer's signature. The request shall be accompanied by a document confirming the purchase and sale from this seller;
1.1.3 The 14 (fourteen) day period provided for exercising the right of withdrawal from the purchase and sale contract is calculated as follows:
1.1.3.1 when a purchase and sale agreement is concluded, - from the date on which the Buyer purchases the goods;
1.1.4 The Buyer is liable for any diminished value of the goods resulting from actions that are not necessary to establish the nature, properties and functioning of the goods.
1.1.5 The Buyer may withdraw from the purchase and sale agreement by notifying the Seller in writing or electronically.
1.2 Rules for exchanging and returning goods of inadequate quality
1.2.1 Defects in the sold goods are eliminated, poor-quality goods are replaced, returned in accordance with the procedure established in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.
1.2.2 If the Buyer has purchased goods of inadequate quality and has noted this in the document of transfer and acceptance of the goods (if not noted, the provisions of clause 1.2 of the Rules apply) or the inadequate quality of the goods is manifested by a manufacturing defect that existed at the time of purchase of the goods or non-compliance with the specifications specified by the manufacturer, the Buyer may return the goods and, at his/her choice, may demand:
1.2.2.1 that the Seller shall eliminate the defects of the goods free of charge within a reasonable period of time, if the defects can be eliminated (repair the goods);
1.2.2.2 to reduce the purchase price of the goods accordingly;
1.2.2.3 that the product be replaced with an analogous product of suitable quality, except in cases where the defects are minor or they occurred due to the fault of the Buyer;
1.2.2.4 refund the price paid and withdraw from the contract for the purchase and sale of goods (unilaterally terminate the contract), when the sale of goods of inadequate quality is a fundamental breach of the order.
1.2.3 The Buyer may choose only one of the remedies provided for in clause 1.3.2 of the Rules. The Buyer must declare his choice by returning the goods. If the Buyer has chosen the remedy provided for in clause 1.3.2 and the Seller is unable to implement it, the Seller shall offer an alternative remedy provided for in clause 1.3.2 . The Buyer shall not have the right to change the chosen remedy. The Buyer shall not have the right to terminate the purchase and sale agreement if the defect in the goods is minor.
1.2.4 In order for the Buyer to return the goods, the following conditions must be met:
1.2.4.1 notify the Seller in writing by filling out a request for return of goods, which must specify the goods to be returned;
1.2.4.2 provide a document confirming the purchase or sale of goods (cash register receipt or sales receipt or other document confirming the purchase or sale of goods);
1.2.4.3 submit a written request for the return of the goods.
1.2.5 The Buyer may exercise the right to return goods of inadequate quality within the period specified in Article 6.338 of the Civil Code of the Republic of Lithuania from the date of sale of the goods.
1.2.6 The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in the Rules (for example, does not provide a sales document for the goods).
1.2.7 The money is returned to the Buyer immediately after the Seller receives the Buyer's request about the goods of inadequate quality. When returning all amounts paid to the Buyer, the Seller undertakes to pay the refund by bank transfer or in cash, except in cases where the goods were purchased by paying with a DK (Gift Coupon). In such cases, the refund is paid in Junika gift coupons.
1.2.8 No refunds will be given for goods that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, tt ), or if the rules for the use or storage of the goods have been violated, or the goods have been used improperly or for other than their intended purpose.
1.2.9 Separate rules for returning goods of inadequate quality may be provided in the warranty coupons (guarantees) provided with them.
1.3 Product and money return procedure
1.3.1 The Buyer may exercise the right to return the goods if the deadline for returning the goods has not been missed, the goods have not been damaged or have not substantially changed their appearance, and they have not been used, the consumer properties of the goods have been preserved and the goods have not lost their commercial appearance. All returned goods must have authentic labels, protective bags and original packaging. The Buyer has the right to return the goods even if the appearance of the goods has changed due to actions necessary to determine the nature, properties and functioning of the goods. However, in the event that the Buyer reduces the value of the goods due to actions not necessary to determine the nature, properties and functioning of the goods, he does not lose the right to withdraw from the contract, but he is liable for such a reduction in the value of the goods - the value of the goods is returned to the Buyer, after deducting the losses incurred due to the decrease in the value of the goods.
1.3.2 If the Buyer has purchased a set of goods in the Store, he must return the entire set of goods to the Seller, ty the Buyer may exercise the rights provided for the return of goods only in respect of all goods in the set. In the event that at least one of the goods in the set does not meet the requirements set forth in clause 1.4.3 of the Rules, the Seller has the right to refuse to accept the entire set of goods being returned.
1.3.3 Having exercised the rights provided for in paragraphs 1.1-1.4 of the Rules, the Buyer must fulfill the requirements for the return of goods provided for in the Rules and follow the procedure provided for therein.
1.3.4 The Buyer must immediately transfer the goods to the Seller by registered mail, parcel machine or by hand delivery upon agreement after submitting the notice of withdrawal to the Seller;
1.3.5 When returning all amounts paid to the Buyer, the Seller undertakes to pay the refund in cash and Junika gift vouchers.
1.3.6 Upon exercising the rights established in clause 1.1. of the Rules, the Buyer shall be refunded the price of the goods and the shipping costs paid by the Buyer. The costs of returning the goods shall be borne by the Buyer. If quality defects of the goods become apparent within the period specified in clause 1.3.5 of the Rules, the costs of replacing, repairing or returning the goods shall be borne by the Seller.
1.3.7 The Seller has the right not to refund the amounts paid by the Buyer until the goods are returned to the Seller or until the Buyer provides proof) and have not been checked for compliance with clause 1.4.1 of the Rules.
1.3.8 If a price difference arises when exchanging goods, the Buyer must settle with the Seller based on the recalculated prices.